Active Addis
Last updated: 3 September 2026
This page explains how to delete your Active Addis account, what is removed when you do, and what we are required to keep. Active Addis is the membership app that unlocks gyms, studios and pools across Addis Ababa, published by Active Addis Trading PLC.
Open Active Addis and sign in. Go to the Profile tab, scroll to the bottom and tap Delete Account. Confirm with your password when asked. Deletion begins immediately and every device signed into the account is signed out. This is the fastest route and needs nothing from us.
If you cannot sign in — a lost phone or a number you no longer control — email support@activeaddis.com from the address on your account, or write to us with the phone number you signed up with, and ask for your account to be deleted. We will verify that the account is yours before deleting anything, and complete the request within 30 days.
Your profile name, email address, date of birth, gender, profile photo, interest categories, favorites, viewing history, notification preferences, registered devices and all active sessions are deleted. Your phone number stops identifying an account and can be used to sign up again.
Booking, check-in and payment records are kept for as long as Ethiopian tax and accounting law requires, currently ten years, because they are the record of a transaction rather than profile data. These are retained under your customer record, not your login. Anonymised usage statistics, which cannot be traced back to you, may be kept indefinitely. Nothing kept can be used to sign in or to contact you.
You do not have to close the account to remove specific data. In Active Addis, open Edit Profile from the Profile tab to clear your profile photo, email address or date of birth; open My Interests to change or clear your interest categories; open Favorites to remove saved venues; and use the Push Notifications switch on the Profile tab to stop us storing a delivery address for your device. Each takes effect immediately, and the account stays open.
If you would rather we did it, email support@activeaddis.com from the address on your account, or name the phone number you signed up with, and say which data you want removed. We will verify the account is yours and complete the request within 30 days. The same limits as a full deletion apply: booking, check-in and payment records are the record of a transaction and are kept for as long as Ethiopian tax and accounting law requires, and your name and phone number are kept while the account is open because they are what signs you in.
For anything about deletion or the data we hold, contact support@activeaddis.com.